Customer Support - Voice

Offer empathetic listening and emotional support to victims of violence via phone, email, and chat. Assess immediate needs and concerns, providing accurate information about available services, programs, and resources. Assist individuals in navigating community resources, including legal, medical, and counseling services. Maintain detailed and confidential records of interactions and follow up to ensure necessary support is received. Recognize and respond to crisis situations, providing immediate assistance and referrals to appropriate services. Coordinate with emergency services when necessary. This role requires a minimum of two years of experience in customer support, counseling, or social services, with proficiency in customer support software and databases.