Customer support - Trainer
On-site · Bengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-siteFull TimeMid LevelNot SpecifiedStartup
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Startup
Job Summary
The trainer leads new hire and refresher training for chat support agents, focusing on improving communication quality and empathy in chats. Responsibilities include training agents on SOPs, troubleshooting, and process handling; reducing repeat contacts due to incomplete information; and collaborating with QA and operations to identify and address performance gaps.
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