Customer Support Technician
HybridLa Ciudad, Estado de Durango, Mexico
Job Summary
Remotely connect with customers to identify root causes and resolve issues by diagnosing failures in the software operating system and database, as well as hardware or infrastructure problems. Troubleshoot and escalate software or system problems, interact directly with clients via telephone and email, and report bugs. Set up and install VPN connections while maintaining overall system integrity. Requires 1-2 years of Tier II technical support experience, knowledge of TCP/IP networks, and proficiency in SQL, Linux, Windows, and Azure Cloud Services. Fluent English communication skills are essential for liaising across a global virtual team.
Required Qualifications
- 1 - 2 years' experience in a Tier II customer facing technical support position
- Knowledge in TCP / IP networks
- Fluent English
- National Diploma in IT
Desired Qualifications
- Knowledge of technologies such as operating systems SQL, Unix, Linux, Windows, Cloud azure – familiar not expert
- Any programming experience
- Front end JavaScript
- Azure Cloud Services Cloud Testing, Cloud-Windows Azure, PaaS, Cloud Computing
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