Customer Support Technician (maternity cover 6 months)
On-siteLyon, Auvergne-Rhône-Alpes, France
Lyon, Auvergne-Rhône-Alpes, FranceOn-siteContractMedium
ContractMedium
Job Summary
Manage external customer support via email and phone, providing pre-sales information and troubleshooting technical issues related to solar PV installations. Document and track all activities in a central CRM/HelpDesk platform, assist with site activation, and attend site visits to resolve customer issues or conduct training. Coordinate with Engineering on field issues, log product bugs, and support team members with administrative tasks while participating in ongoing industry standards training. Requires fluency in English and French, an electrical/electronic background, and experience in a fast-paced environment.
Required Qualifications
- French + English Speaking
- 5+ years experience in a technical support role
- Fluent in English
- Fluent in French
- Technical degree in electrical/electronic
- Understanding electrical concepts
- AC & DC circuits
- Computer literate (PC skills essential)
- Experience with consumer-grade networking TCP/IP data networking
- Have the ability to multi-task in a very fast-paced environment
- Have excellent interpersonal skills with both external customers and internal employees
Desired Qualifications
- any additional European languages (German, Dutch, Spanish, Italian)
- Experience with solar PV products
- Mac OS
- Experience with solar PV products is a plus
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