Customer Support Technician II (T2)

Customer Support Technician II performs Tier I procedures and preventative maintenance, wet-cleans, and assists senior engineers with corrective maintenance. Responsibilities include disassembling, cleaning and rebuilding kits, applying basic diagnostic techniques with documentation and test equipment, diagnosing basic technical problems, following IP guidelines, maintaining professional customer interactions, and upholding safety standards. Emphasizes applying standard operating procedures and communicating effectively with teammates and customers to ensure quality service from a Phoenix-based site.