Customer Support Technician
On-siteHouston, Texas, United States
Job Summary
Customer Support Technician supporting the LMSTS contract at GHG Corporation. Provide advanced technical support for hardware, software, network connectivity, and telecommunications; diagnose and resolve issues via phone and remote access; install/configure/maintain software, desktops, laptops, and peripherals; deploy end-user hardware and perform component replacements; provide remote assistance and escalate complex issues; manage IT assets, inventory, software licensing, and patch management; maintain documentation and ticketing records; deliver end-user training and guidance; collaborate with IT teams, vendors, and stakeholders to ensure timely resolution and high customer satisfaction; in-person, full-time role at 2100 Space Park Drive, Nassau Bay, TX.
Required Qualifications
- High School Diploma or equivalent required; additional specialized technical training equivalent to an Associate degree preferred, or a combination of education, training, and demonstrated technical proficiency.
- Minimum of five (5) years of experience providing technical support in an enterprise IT environment.
- Hands-on experience with help desk ticketing systems and remote support software.
- Experience deploying, configuring, and supporting desktop and laptop hardware.
- Experience installing software applications and managing system updates and patches.
- Experience troubleshooting hardware, software, and network connectivity issues.
- Experience with IT asset tracking and inventory management.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written, verbal, and interpersonal communication skills.
- Strong customer service orientation with the ability to support both technical and non-technical users.
- Ability to prioritize multiple tasks and work independently in a fast-paced environment.
- Demonstrated ability to work collaboratively as part of a team.
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