Customer Support Technician

We’re seeking a dedicated and proactive Tier I Support Specialist to provide software and hardware support in an entry-level role. You will diagnose and resolve issues using established procedures and escalate complex problems to higher-level technical support when necessary. Responsibilities include providing Tier I software and hardware support, diagnosing and resolving problems using documented procedures and checklists, entering call data into a tracking system, escalating unresolved issues to higher-level technical support, assisting in the resolution of application, hardware, and software problems, and working under the general direction of more senior customer service representatives, supervisors, or managers. The ideal candidate has an Associate’s or Bachelor’s degree (or technical institute degree/certificate) in Computer Science, Information Systems, or a related field (or equivalent work experience), and 0–1 year of IT work experience, with solid problem-solving and troubleshooting skills and the ability to work independently. Benefits include comprehensive medical plans, dental and vision coverage, life and disability insurance, flexible spending accounts, 401(k) with company match after six months, and a supportive team environment at Cook Systems.