Customer Support Technician (Commercial Kitchen Equipment)
$63,494–$79,369 year
On-siteCarol Stream, Illinois, United States
Job Summary
Troubleshoot equipment operational, electrical, and mechanical problems over the phone and provide repair services on A.J. Antunes equipment in-house, locally, and worldwide. Partner with team members to resolve customer service issues, process warranty claims, and prepare technical support documentation. Act as a liaison between departments to disseminate updates and communicate with customers to identify issues and provide remediation plans. Deliver technical and operational training to internal and external customers while maintaining clean workstations and adhering to safety policies. Work independently to address complaints and settle disputes, with 30% travel and after-hours support from 4:30 pm to 8:00 am.
Required Qualifications
- Minimum High School Diploma and/ or G.E.D
- Proficient with Microsoft Office (Word, Excel, Outlook)
- Must be able to lift/push/pull/carry up to 70 pounds with assistance
- Ability to sit for up to 6-8 hours
- Must be able to professionally communicate with internal/external customers and address complaints, settle disputes, resolve grievances and conflicts
- Must work well independently and make sound business decisions
- Excellent technical and functional skills
- Ability to troubleshot/Electro-mechanical equipment
- 1-2 years related experience in customer support or technical service
- Travel 30% of time
- After hours support (4:30 pm to 8:00 am) – 20% of time
Desired Qualifications
- Associate's degree in Electronics or equivalent
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