Customer Support & Technical Specialist
Hybrid · London, England, United Kingdom
Job Summary
Customer Support & Technical Specialist to become a subject matter expert across the Unibuddy platform, helping higher education institution customers, students, and internal teams navigate technical issues. Investigate and resolve technical support queries, assist with onboarding/implementation, reproduce issues, create clear bug reports, collaborate with Product/Engineering/CS teams, and develop Help Centre content and self-service resources. Strong troubleshooting, autonomy, and cross-team collaboration with experience using Intercom, Jira, Salesforce, and Slack. Bonus: EdTech experience, AI/chatbots, and high-growth tech exposure.
Required Qualifications
- Experience in a customer support role within a SaaS, technology or software environment.
- Experience supporting CRM integrations, platform configuration or technical implementations.
- Strong troubleshooting and problem-solving skills.
- A naturally curious and investigative mindset.
- Confidence working independently and taking ownership of issues.
- Excellent written and verbal communication skills.
- Experience working with tools such as Intercom, Jira, Salesforce and Slack.
Additional Requirements
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