Customer Support Team Leader (with Portuguese language proficiency)
On-siteBelgrade, Central Serbia, Serbia
Job Summary
Manage the day-to-day operations of the customer support team, providing leadership to ensure high-quality service via phone, email, and chat. Train and mentor team members while monitoring performance to adjust strategies and meet targets. Collaborate with HR on team formation and communicate with other departments to resolve issues and improve processes. Generate performance reports and provide feedback to management. Requires fluent proficiency in Portuguese and English, minimum two years of leadership experience, and the ability to work under pressure. Join a dynamic international environment with opportunities for professional development.
Required Qualifications
- Experience in team leadership or similar roles in customer support, minimum 2 years
- Fluent proficiency in the Portuguese and English language (written and spoken)
- Ability to work under pressure and manage multiple tasks
Desired Qualifications
- Excellent communication and leadership skills
- Ability to problem-solve and make decisions in a dynamic environment
- High level of motivation and dedication to company goals
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