Customer Support Team Lead
On-site · Brisbane, Queensland, Australia or Perth, Western Australia, Australia
Job Summary
Lead, mentor, and manage a team of Customer Support Consultants to deliver outstanding service and drive high performance. Oversee ticket management, performance management, and quality assurance; provide technical assistance for software applications; collaborate with Product Development, Consulting and Sales to ensure a seamless customer experience; conduct regular training; prepare reports on team performance and customer feedback; work directly with end users of mining software. Requires a Bachelor's degree and 3 years in customer support with at least 1 year in a leadership role, strong software knowledge, and excellent communication. ITIL certification and mining industry exposure are preferred. Must have the legal right to work in Australia. Office-based role in Perth or Brisbane with ad hoc WFH flexibility.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
- 3 years experience in customer support, with at least 1 year in a leadership role
- Strong technical knowledge of software applications
- Familiarity with ticket management software
- Proven ability to lead and motivate a team in a fast-paced environment
- Excellent communication and interpersonal skills
- ITIL certification and experience preferable
- Exposure to the mining industry would be highly regarded
- Must have the legal right to work in Australia
Additional Requirements
- Must have the legal right to work in Australia
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