Customer Support Supervisor l Onsite - Pittsburgh
On-sitePittsburgh, Pennsylvania, United States
Pittsburgh, Pennsylvania, United StatesOn-siteFull TimeHealthcare TechMedium
Full TimeMediumHealthcare Tech
Job Summary
Manage a growing team of Patient Support Specialists and oversee day-to-day operations to ensure adherence to SLAs. Review and analyze performance data to meet structured targets, while managing queues, backlogs, and workflows to optimize productivity. Collaborate with cross-functional stakeholders on initiatives that drive operational improvements, and leverage customer insights to identify process enhancements. Use discretion to resolve complex escalations from the Patient Success team and foster a cohesive team dynamic. This role requires 3+ years of leadership experience and is fully onsite in Pittsburgh, PA.
Required Qualifications
- Associate's or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered
- minimum high school diploma or GED required
- 3+ years of leadership experience in a fast paced environment
- 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience
- Strong leadership
- ability to provide critical and on-time feedback and coaching to team members and business partners
- Ability to leverage data to make crucial decisions independently
- Strong problem solving skills, especially when working with ambiguous information
- Attention to detail with a knack for precision and organization
- Confident, patient, respectful, and a clear communicator
- Fully onsite role in Pittsburgh, PA (Robinson Township)
Desired Qualifications
- Associate's or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred
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