Customer Support Supervisor - Haz Waste (Robstown, TX)

Manage a team of Customer Support Specialists handling day-to-day aspects of complex projects and high-level customer concerns. Interface with regulators, customers, and operations to ensure smooth acceptance and disposal of waste. Work with sales representatives on pricing, scheduling, and transportation issues while determining work procedures and preparing schedules. Monitor calls for technical accuracy and conformity to policies, then recommend approaches to provide exceptional service. Draft and revise contracts with attorneys, create budgets, and track expenditures. Gather customer information, complete audits, and provide training to staff to ensure performance goals are achieved. Participate in strategic planning to sustain and grow programs and service.