Customer Support Staff
On-site · Mueang Nonthaburi, Nonthaburi, Thailand
Job Summary
Customer Support Staff role in Nonthaburi, Thailand, focusing on verifying customer service applications, assisting technicians and customers with installations, troubleshooting broadband service issues, and providing clear customer interactions. Responsibilities include processing installation orders, updating and correcting information, guiding customers on broadband services, escalating complex issues to the appropriate technical team, maintaining up-to-date knowledge of broadband technology, participating in ongoing training, proposing process improvements for customer support, and mentoring team members on operational issues. Requires a Bachelor's degree in any field, 0-2 years in broadband-related customer support, strong broadband knowledge including installation and troubleshooting, excellent communication skills, ability to work under pressure, teamwork, computer software proficiency (including customer-support software and Microsoft Office), creative problem-solving, and fluent English.
Required Qualifications
- Bachelor's degree in any field
- 0-2 years experience in customer support with emphasis on broadband technology
- Strong knowledge of broadband technology including installation and troubleshooting equipment
- Excellent spoken and written communication; high attention to detail
- Ability to work under pressure and manage multiple tasks in a fast-paced environment
- Ability to work independently and in a team
- Proficiency in computer software including customer support software and Microsoft Office
- Creative and effective problem-solving and analytical thinking
- Excellent time management and ability to meet deadlines
- Fluent in English (speaking and writing)
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