Customer Support Specialist with Portuguese and English language - relocation to Varna
On-siteVarna, Varna, Bulgaria
Job Summary
Respond to customer inquiries via voice, chat, and email while accurately documenting all interactions in the CRM system. Follow established communication procedures and escalate complex or sensitive cases to internal teams, ensuring customers remain informed throughout. Navigate multiple systems simultaneously with strong computer literacy and attention to detail. This role requires native Portuguese (C2) and good English (B2), with a willingness to work on shifts. Join the Sutherland team in Varna, where you'll benefit from a relocation package, joining bonus, and 21 days of paid annual leave within a modern office environment featuring cozy relaxation areas.
Required Qualifications
- Native knowledge of Portuguese (C2) and good command of English (B2)
- Excellent written and verbal communication skills
- Strong computer literacy and the ability to navigate multiple systems and platforms with ease
- Strong attention to detail and the ability to follow processes and guidelines accurately
- Willingness to work on shifts
- Relocation package to Varna
Desired Qualifications
- Previous experience in a customer support or customer-facing role is an advantage
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