Customer Support Specialist with German
RemoteBarcelona, Catalonia, Spain
Barcelona, Catalonia, SpainRemoteFull TimeMedium
Full TimeMedium
Job Summary
Deliver exceptional, personalized support to German-speaking hosts via email, chat, and phone. Guide customers through software features and assist with property integrations to major OTAs like Airbnb, Booking.com, and VRBO. Investigate technical inquiries, system logs, and setup configurations while de-escalating challenging situations empathetically. Collaborate with internal technical and product teams to report feedback and maintain precise documentation for the knowledge base. Requires native or professional fluency in German (C1/C2) and strong English skills. Remote work from home with salary in EUR/USD.
Required Qualifications
- Native or professional fluency in written and spoken German (C1/C2 level)
- strong professional English skills
- Proven experience in a customer-facing support or service role
- ideally within a SaaS or tech environment
- Strong technical aptitude
- a knack for logical troubleshooting and problem-solving
- Excellent communication skills
- the ability to translate complex technical concepts into clear, user-friendly advice
- Native or professional fluency in written and spoken German (C1/C2 level), along with strong professional English skills
Desired Qualifications
- Familiarity with support tools like Zendesk, ticketing systems, or CRM platforms
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