Customer Support Specialist - Voice (Financial Industry Experience)
RemotePhilippines
Job Summary
Respond to customer inquiries via phone, email, and chat while troubleshooting issues and providing effective solutions. Maintain accurate records of interactions and collaborate with internal teams to escalate complex problems. Assist customers with order processing, account management, and product recommendations to ensure high satisfaction through proactive support. Stay updated on company policies and procedures while delivering excellent service in a fast-paced environment. This role offers a competitive salary and the opportunity to shape the HR function of a rapidly growing BPO, working closely with industry leaders who have successfully scaled operations.
Required Qualifications
- Minimum 2.5 years of experience in a customer support or similar role
- Excellent verbal and written communication skills
- Ability to quickly assess customer needs and provide effective solutions
- Experience with customer support software, CRM systems, and helpdesk tools
- Strong organizational skills and ability to multitask
- Comfortable working in a fast-paced and dynamic environment
Desired Qualifications
- Good to have not mandatory would be experience with accounting/finance
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.