Customer Support Specialist
On-siteMilwaukee, Wisconsin, United States
Milwaukee, Wisconsin, United StatesOn-siteFull Time
Full Time
Job Summary
Resolve basic support requests via calls, emails, and tickets by documenting cases in the assigned system. Provide assistance to internal Customer Service Managers and Implementation Associates while maintaining high attention to detail. Work 8-hour shifts between 6:30am and 10:00pm EST with rotating Saturdays from 7:00am to 4:00pm. Utilize strong interpersonal skills to communicate efficiently with customers and team members across all levels.
Required Qualifications
- 0 – 2 years' experience in customer service role
- Ability to flourish in a multi-tasking environment
- Ability to work both independently and in a collaborative team setting, taking ownership of tasks assigned to you
- Excellent interpersonal skills, with proven ability to communicate efficiently with individuals at all levels
- Ability to learn and apply knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing
- Proficiency in Microsoft Office Products
- Experience with PC or MAC with the ability to grasp technical concepts
- Basic knowledge of networks
- Well organized, detail oriented and proactive in following tasks through to completion
- Comfortable in taking on new challenges that arise and flexible with shifting priorities
- Must be able to work 8-hour shifts between the hours of 6:30am – 10:00pm EST
- Must be available to work rotating Saturdays from 7:00am to 4:00pm EST
- Travel Requirement: less than 5%
Desired Qualifications
- Previous Help Desk Experience a plus but not a requirement
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