Customer Support Specialist
On-site · North Wollongong, New South Wales, Australia
Job Summary
Customer Support Specialist role within V-DAQ's Customer Success team, focused on guiding customers through installation/setup, responding to inquiries across platforms, diagnosing/resolving issues, and maintaining accurate CRM records. Requires clear communication, ability to explain technical concepts to drivers and fleet managers, and a proactive, problem-solving mindset. Desirable familiarity with CRM platforms, Confluence, Microsoft 365, and SaaS/digital technologies; based in North Wollongong, NSW, Australia, with in-person (on-site) work arrangements. Benefits include modern offices near the beach, growth potential, and profit-sharing.
Required Qualifications
- 2+ years in customer support, onboarding, or a similar role
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