Customer Support Specialist
RemoteJersey, Georgia, United States
Jersey, Georgia, United StatesRemoteFull TimeMedium
Full TimeMedium
Job Summary
Own order management for core accounts from entry through on-time delivery, serving as the first point of contact for order questions, issues, and everyday problem-solving. Partner with plants and logistics teams to keep shipments on schedule and proactively jump in to support teammates before they need assistance. Manage a book of accounts with a focus on solving problems before they escalate, requiring strong multitasking skills and business acumen in a manufacturing environment. This primarily seated role offers remote flexibility across U.S. time zones, with some schedule adjustments to support customer needs.
Required Qualifications
- 2+ years of experience in a manufacturing environment
- Intermediate proficiency in Microsoft Office
- College degree
- Exposure to Continuous Improvement practices (LEAN, 5S, Six Sigma)
- ERP experience (Ross, FRQ, or SAP)
- Work remotely from anywhere in the U.S.
- Flexibility across time zones
Desired Qualifications
- Customer-first instincts
- A confident communicator who adapts to different styles and audiences
- A proactive problem-solver, comfortable with ambiguity and a fast pace
- A self-starter who thrives independently and pitches in as part of a team
- Sharp attention to detail and solid business acumen
- Comfortable multitasking with minimal oversight
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