Customer Support Specialist
On-siteAuckland, Auckland, New Zealand
Job Summary
Provide real-time support to guests on hire across calls, messaging, and written communication. Troubleshoot vehicle and service-related issues while guiding guests through solutions. Manage customer cases end-to-end, ensuring accurate documentation and follow-up. Coordinate with branches, contractors, and suppliers to deliver timely outcomes. Handle customer complaints professionally, with empathy and ownership. Support insurance claims processing and maintain accurate system records. This operational support role involves resolving issues efficiently and balancing customer experience, safety, and business outcomes. You will work a rotational roster between 7:00am and 10:00pm, including weekends and public holidays. The position is a fixed-term seasonal contract until April 2027.
Required Qualifications
- Experience in customer service and complaint resolution
- Strong communication skills (phone and written)
- Ability to manage multiple cases in a fast, paced environment
- Strong problem solving skills and attention to detail
- Confident using systems such as Outlook, Excel, and CRM platforms
- Rotational roster between 7:00am – 10:00pm
- Includes weekends and public holidays (with reasonable notice)
- Seasonal contract till April 2027
- Start 1 September 2026
- Start 6 October 2026
- Start 3 November 2026
Desired Qualifications
- Confident using systems such as Outlook, Excel, and CRM platforms (D365 desirable)
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