Customer Support Specialist

Handle inbound and outbound calls, including escalations and troubleshooting, while managing dashboard setup in a test environment to provide feedback to the development team. Conduct quality assurance tasks during downtime for continuous product improvement and follow escalation protocols by alerting the designated manager for critical issues. Complete 40 hours of training over two weeks, including video sessions, mentoring, and role-playing exercises. This role supports clients in maximizing the use of our SaaS platform, requiring a real estate background and experience with technical troubleshooting in a SaaS environment. Candidates must be located in the Philippines or Colombia with prior experience at companies like Zillow or Realtor.com.