Customer Support Specialist
$37,440–$45,760 year
On-siteHigh Point, North Carolina, United States
Job Summary
Greet customers courteously, gather information for estimating, and answer incoming calls while directing them appropriately. Handle routine requests and resolve complaints by facilitating satisfactory resolutions quickly. Serve customers at the front counter, process orders timely, and report any delays to management. Fully utilize the computerized pricing/estimating program to support the production team. This role requires a background in the print/sign industry with strong communication skills and a willingness to work in a fast-paced, deadline-driven environment. Applicants must be organized, detailed-oriented, and capable of multi-tasking without hand-holding. We are a Triad, NC-based company with over 50 years of history, working on creative projects for major regional clients.
Required Qualifications
- Background in the print/sign industry
- Customer Service experience
- Be a good communicator – ask questions, admit mistakes and don't point fingers
- You must be nice to the people who are our customers and those that you work with even when they don't deserve it
- Like to work and work while at work
- Be a multi-tasking maniac
- Be willing to jump in and figure things out on your own
- You must be a life-long learner
Desired Qualifications
- Experience using estimating Software (Printer's Plan, PrintSmith, Etc.)
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