Customer Support Specialist – Shine Invoicing/Facture
On-siteParis, Île-de-France, France
Paris, Île-de-France, FranceOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Respond to customer inquiries related to Shine Invoicing/Facture via email, chat, and phone. Guide users through the platform, diagnose and resolve functional issues, and provide tailored solutions based on customer needs. Escalate complex cases to specialized teams when necessary and contribute to the knowledge base to improve internal support processes. Collect and share customer feedback to support product improvements while delivering a seamless, human, and high-quality customer experience across all interactions.
Required Qualifications
- Customer-First Mindset
- Exceptional Communication
- Coach & Educator
- Solution-Oriented Thinker
- Curious Learner
- Team Player
- Highly Organized
- Omnichannel Customer Support
- Troubleshooting & Problem Solving
- SaaS & Digital Tools
- Prioritization & Time Management
- Outstanding Written Communication
- Customer Enablement
- Continuous Improvement Mindset
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