Customer Support Specialist

Respond to client inquiries and resolve issues via phone, email, and online channels. Serve as the first point of contact for clients, providing accurate information about banking products and services. Manage and prioritize the phone support queue to ensure timely assistance. Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions. Collaborate with internal departments to address complex client needs and escalate issues as necessary. Troubleshoot, research, respond, and provide training on customer service technology and related issues. Manage resolution of client needs by identifying and coordinating appropriate bank resources; partner with internal departments to ensure client needs are met and issues are followed through to resolution. Maintain up-to-date knowledge of banking policies, procedures, and regulations.