Customer Support Specialist
$47,840–$62,400 year
On-site · Alpharetta, Georgia, United States
Job Summary
Provide one-on-one customer support to individuals in a structured program, using program tools, encouraging positive habits, and maintaining session notes. Focus on creating a welcoming, respectful environment, supporting participants through scheduled sessions, and offering guidance on journaling, goal setting, and reflection. This role emphasizes connecting with people over prior industry experience, with full paid training and strong emphasis on communication, reliability, and the ability to pass background checks. Benefits include employer-supported health insurance, 401(k), PTO, and holidays; equal opportunity employer; location in Alpharetta, GA with on-site responsibilities.
Required Qualifications
- 2+ years of full-time professional experience (any industry)
- Authorized to work in the United States
- Ability to pass a background check and drug screening
- Clear and professional communication skills, both verbal and written
- Strong interpersonal skills with patience and empathy
- Reliable, punctual, and open to coaching and feedback
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