Customer Support Specialist
RemoteUnited States
Job Summary
Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members while addressing concerns with active listening and confirming details. Balance efficiency and speed in resolving issues with ensuring a high-quality customer experience. Proactively monitor in-progress deliveries and take corrective action when necessary, managing non-standard delivery situations with professionalism and urgency. Effectively use Salesforce and internal tools to accurately log interactions and solve problems. Collaborate with team members from various departments to ensure a seamless delivery experience. This full-time role operates on a 5-day workweek with schedules including evenings, weekends, and holidays.
Required Qualifications
- 2+ year customer service experience
- Strong written and verbal communication skills
- Able to quickly and efficiently problem solve and troubleshoot
- Comfortable with a fast-paced environment and changing requirements
- Ability to receive and implement feedback to continuously improve quality of support provided to customers
- Proactive and able to comfortably navigate through uncertainty and ambiguity
- Must have the ability to work a schedule comprised of non-standard hours, including evenings and weekends
- Must be authorized to work for any employer in the U.S.
Desired Qualifications
- optimally with a technology or logistics company
- Experience with Salesforce
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