Customer Support Specialist
$43,680–$52,000 year
On-site · Peekskill, New York, United States
Job Summary
Customer Support Specialist at Lincoln Waste Solutions (powered by Reconomy) handles customer inquiries via email, phone, and text; resolves issues, escalates when needed, creates and manages cases with cross-team coordination (account setup, accounting, pricing, SWAT, IT); educates customers on products/services and suggests solutions; tracks inquiries and costs for operational visibility; requires a High School Diploma/GED with 1–5 years in a customer-facing role and offers a hybrid/in-office work setup in Peekskill, NY.
Required Qualifications
- High School Diploma or GED required
- Associate’s or Bachelor’s degree preferred
- Minimum of 1–5 years of experience in a customer-facing role
- Knowledge of KPIs including response times, case management, and customer satisfaction
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office applications
- Strong problem-solving and critical-thinking abilities
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