Customer Support Specialist
$35,360–$35,360 year
On-siteNew Orleans, Louisiana, United States
Job Summary
Manage high volume inbound and outbound calls, answering client inquiries, troubleshooting parking operations issues, and assisting with payments while maintaining a professional attitude. Promptly resolve product or service problems and complaints by collecting customer feedback to share with accounting, marketing, business development, and operations teams. Handle stressful situations with patience, working independently within a fast-paced environment to ensure successful and quick service for clients. Requires flexible availability including weekends and specific evening/night shifts from 2pm to 11pm M-Thurs and 5pm to 2am Fri/Sat.
Required Qualifications
- Flexible availability, weekends included
- 1+ years' experience in a customer support role
- Technology enthusiast (Microsoft office and Windows 10)
- Excellent phone disposition and problem resolution skills
- Able to work well independently (self-starter), as a member of a team, and cross-functionally with other departments
- Comfortable managing multiple assignments in a fast-paced, sometimes high-pressure environment
- Actively listens to customers and handle stressful situations with patience and professionalism
- Must be able to work 2pm-11pm M-Thurs and/or 5pm-2am Fri/Sat, and/or Sunday 1pm-10pm
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.