Customer Support Specialist - Philippines
Remote · Philippines
Job Summary
Customer Support Specialist for Traild in the Philippines, serving as the friendly, knowledgeable face for business clients via email, chat, and phone. Own conversations from start to finish, troubleshoot software issues, walk clients through Traild functionality to build confidence, and collaborate with Product and Engineering to drive resolution. Requires 2+ years in a B2B SaaS support role, strong communication, problem-solving, and ability to work without a script. Preference for experience with ERP/accounting/financial workflow software. Roles offer remote/hybrid/flexible working options and Australian business hours alignment.
Required Qualifications
- 2+ years in a B2B customer support role within a SaaS company
- experience with ERP, accounting, or financial workflow software is a big plus
- comfortable with software at a technical level
- thrives in fast-moving startup environment
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