Customer Support Specialist
On-siteVilnius, Vilnius, Lithuania
Job Summary
Provide timely, professional support to customers regarding queries and requests, while following up on survey responses. Accurately track and document all interactions in Hubspot and support related reporting. Proactively identify opportunities to enhance the customer experience and contribute to the development of the customer knowledge base. Assist with onboarding new customers and support them during their early use of the Pax2pay system. Support the CDD specialist with transaction monitoring, ensuring all flagged transactions are reviewed and resolved or escalated. Collaborate with the wider team to support and contribute to ongoing projects. Maintain high customer satisfaction scores and positive feedback, ensuring timely resolution of issues within SLAs. Represent Pax2Pay positively in all interactions and identify improvements to enhance the customer journey and process efficiency.
Required Qualifications
- Fluency in english
- Experience using a CRM and support ticket system
- Technical aptitude and the ability to quickly learn new software and systems
- Experience working within a regulated environment
Desired Qualifications
- additional european languages
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