Customer Support Specialist

Customer Support Specialist who will respond to customer requests via calls, email, and chat, assess needs, and resolve issues in a timely manner. Responsibilities include documenting all support interactions, maintaining a high-touch, calm, professional demeanor, staying up-to-date on company news, product statuses, and process changes, using available resources to troubleshoot, and contributing to materials to help the team resolve issues quickly. The role requires problem-solving and people skills to deliver exceptional customer experiences, with duties that may include escalation to other teams and follow-through to close out customer inquiries. Associates degree or 1-2 years of related experience are preferred; strong written, verbal, and interpersonal communication skills, self-motivation, time management, and attention to detail are important.