Customer Support Specialist - New Builds
On-site · Melbourne, Victoria, Australia
Job Summary
Manage the end-to-end grid connection process for new residential solar installations; proactively monitor commissioned systems to ensure documentation and approvals are completed; liaise with electricity distributors, retailers, builders, homeowners, and internal teams to facilitate grid connection and export approval; actively follow up outstanding applications, approvals, and customer actions to minimise delays; respond to customer enquiries relating to solar system operation, grid connection status, export approval, and related processes; maintain accurate records within company systems; communicate progress and any delays to customers; identify bottlenecks or recurring issues and escalate as needed; support continuous improvement within Customer Success and Quality Assurance; deliver a positive customer experience throughout the post-installation process.
Required Qualifications
- 1-2 years experience in customer service, administration, or another customer-facing role
- Exceptional organisational and time-management skills
- The ability to manage multiple tasks and competing priorities
- Strong computer and administrative skills
- Excellent written and verbal communication
- High attention to detail and accuracy
- A proactive, solutions-focused mindset
- The confidence to build strong relationships with customers and stakeholders
- A genuine passion for delivering exceptional service
Desired Qualifications
- 1-2 years experience in customer service, administration, or another customer-facing role
- Exceptional organisational and time-management skills
- Ability to manage multiple tasks and competing priorities
- Strong computer and administrative skills
- Excellent written and verbal communication
- High attention to detail and accuracy
- A proactive, solutions-focused mindset
- The confidence to build strong relationships with customers and stakeholders
- A genuine passion for delivering exceptional service
- Bonus Points: Experience in solar, renewable energy, electrical, construction, or utilities industries
- Knowledge of Victorian grid connection processes and distributor requirements
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