Customer Support Specialist
RemotePhilippines
Job Summary
Lead the onboarding and implementation journey, ensuring a smooth experience for all clients. Manage customer inquiries via tickets and live chat, providing accurate and timely assistance while troubleshooting product or service-related issues. Update and maintain the Knowledge Center to help customers find information easily, and collaborate with internal teams to share customer insights and suggest process improvements. Identify recurring issues and contribute ideas to improve efficiency and user experience. This role requires excellent written and spoken English communication skills, proficiency in CRM systems and ticketing tools, and familiarity with Excel and project management tools like Trello or Asana. The position offers comprehensive training, growth opportunities, and a collaborative team culture within a 100% remote setup.
Required Qualifications
- Excellent written and spoken English communication skills
- At least 1 year of experience in a customer support or related role
- Empathetic and patient communicator
- Proactive, resourceful, and adaptable in fast-paced settings
- Team-oriented but comfortable working independently
- Passion for helping people and delivering exceptional customer experiences
- Ability to write clear and concise documentation, FAQs, or help articles
- Strong attention to detail and analytical problem-solving abilities
Desired Qualifications
- Proficiency in using CRM systems, chat platforms, and ticketing tools is a plus
- Familiarity with Excel – Basic to intermediate knowledge of Excel for data analysis, reporting, or project tracking
- Project Management Tools – Experience or familiarity with tools like Trello, Asana, or similar software to manage tasks and projects
- Experience in a SaaS or tech-based environment is a plus
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