Customer Support Specialist
$65–$72,000 year
On-siteDallas, Texas, United States
Job Summary
Reformat customer data and process imports into the JobTread platform while responding to support requests and resolving system questions. Assist with Zapier integrations, provide inbound phone and email support, and conduct product trainings via Zoom when Customer Success reps are unavailable. Become a JobTread product expert to quickly learn ongoing updates and contribute feedback to improve customer implementation workflows. Work closely with the Development Team to identify and communicate product issues and development requests. This role supports the construction management software platform that helps construction businesses manage jobs, teams, and projects from pre-construction through completion.
Required Qualifications
- Expert using Excel
- Strong attention to detail
- Positive attitude
- Clear communicator
- Ambitious
- Resourceful
- Adaptable
- Entrepreneurial spirit
- Creative problem solver
- Ability to manage multiple projects simultaneously
- Can be flexible with after-hours work on occasion
- Casual dress code
- Flexible schedule
- On Location in Dallas, Texas
- Full time
Desired Qualifications
- Prior work experience or knowledge of the construction industry
- Experience with productivity tools like Salesforce, Slack, etc
- Bachelors Degree or equivalent experience preferred
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