Customer Support Specialist

Provide multilingual customer support in English and French by responding to phone calls, emails, and chat; resolve customer issues quickly and efficiently; process returns, exchanges, and complaints; keep detailed records in the CRM; update customer information; collect and relay customer feedback to relevant departments; inform customers about the status of their inquiries; demonstrate strong written and verbal communication, attention to detail, and proficiency with CRM and basic office software; comfortable handling high volumes of information.