Customer Support Specialist

Customer Support Specialist responsible for handling phone calls, emails, and chat messages; quickly and efficiently resolving customer issues; processing returns, exchanges, and complaints; maintaining records of interactions; updating customer information in the CRM; collecting and forwarding customer feedback to relevant departments; and informing customers about inquiry status. Must have excellent oral and written communication in Arabic and English, a polite and professional dialogue style, the ability to work with large volumes of information, strong attention to detail, proficiency with PCs and basic office programs, and experience with CRM systems and other specialized software.