Customer Support Specialist

Respond to phone calls, emails, and chat messages; resolve customer issues quickly and efficiently; process returns, exchanges, and customer complaints; keep records of each interaction in the CRM; collect and forward customer feedback to relevant departments; inform customers about the status of their inquiries. Demonstrates excellent oral and written communication in English and French; professional and polite dialogue; ability to manage large volumes of information; meticulous documentation; proficient in PC use, basic office programs, and CRM systems.