Customer Support Specialist II
$41,600–$62,400 year
Hybrid · Sandy, Utah, United States
Job Summary
Support Specialist II provides primary support for a regional health plan and supports our healthcare navigation platform. Responsibilities include responding to inquiries via email, phone, live chat, and asynchronous messaging; assisting with account access, benefits, programs, incentives, find care, health screening, and appointment scheduling; owning issue resolution with a focus on quality, efficiency, and HIPAA compliance; documenting interactions in Salesforce; making outbound calls for appointments and provider coordination; handling case backlog and maintaining world-class service standards; occasional overtime as needed. Qualifications emphasize healthcare customer support experience, strong communication, organizational skills, and familiarity with Salesforce Service Cloud and Google Suite; high school diploma required or equivalent; SpanishSpeaking a plus. Training is fully paid with benefits starting day one; 40-hour work week with shifts assigned after training; hours vary by region (M-F 5:45 AM – 7:00 PM MST and weekends). This role may be remote or hybrid with a location in Sandy, Utah.
Required Qualifications
- 1-2 years of experience in customer support with an emphasis in healthcare, wellness, and medical billing and claims preferred
- Experience supporting a health plan preferred
- Strong organizational skills, and the ability to solve problems
- Medical office experience preferred but not required
- Strong communication skills, both verbal and written
- Tech savvy- ability to use and navigate with mobile technology
- Able to maintain 100% attendance throughout training and beyond
- Familiarity with Salesforce Service Cloud and Google Suite is a plus
- Must be able to work 40 hours per week
- High school diploma or equivalent
- Spanish speaking and writing a plus
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