Customer Support Specialist I (Remote)
$36,400–$40,560 year
On-siteLittle Rock, Arkansas, United States
Job Summary
Respond to customer inquiries via phone, email, and chat while managing inbound call queues and support ticketing systems. Provide Tier 1 support by resolving standard issues such as password resets and configuration questions, and document all inquiries and resolutions. Apply security protocols to assess customer records and offer one-on-one training to new and existing clients as needed. Escalate complex or recurring technical issues to internal experts while following up to ensure satisfactory issue resolution. Work Monday through Friday from 10:00 AM to 7:00 PM ET, with occasional overtime or weekend shifts available.
Required Qualifications
- High school diploma or equivalent
- Proven customer support or client service experience
- Strong phone, email contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of personalities
- Excellent communication and problem-solving skills
- Ability to multitask, prioritize, and manage time effectively
- Primary schedule will be 10:00 AM to 7:00 PM ET, Monday - Friday
- There may be occasions that require overtime, evening, holiday, or weekend shifts
Desired Qualifications
- Associate's or Bachelor's degree is a plus
- Familiarity with CRM systems and practices, preferred
- Experience in title, registration, DFA, or dealership, preferred
- Technical support experience is preferred
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