Customer Support Specialist I (Remote)
$39,520–$43,680 year
On-siteSouth Bend, Indiana, United States
Job Summary
Respond to customer inquiries via phone, email, and chat while managing inbound call queues and support ticketing systems. Provide Tier 1 support by solving standard configuration issues such as password resets and addressing billing, account management, and technical concerns. Actively listen to understand customer needs, document inquiries and resolutions, and refer complex issues to internal experts. May provide one-on-one training to new and existing customers to drive satisfaction. Primary schedule is Monday through Friday, 8:00 AM to 5:00 PM ET or 9:00 AM to 6:00 PM ET, with potential for overtime, evening, holiday, or weekend shifts.
Required Qualifications
- High school diploma or equivalent
- Proven customer support or client service experience
- Strong phone and email contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of personalities
- Excellent communication and problem-solving skills
- Ability to multitask, prioritize, and manage time effectively
- Primary schedule will be either 8:00 AM to 5:00 PM ET or 9:00 AM to 6:00 PM ET, Monday - Friday
- There may be occasions that require overtime, evening, holiday, or weekend shifts
Desired Qualifications
- Associate's or Bachelor's degree is a plus
- Familiarity with CRM systems and practices, preferred
- Experience in title, registration, MVA, or dealerships preferred
- Technical support experience is preferred
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