Customer Support Specialist I
$68,016–$86,008 year
Hybrid · New York City, New York, United States
Job Summary
Be the first point of contact for customers, answering questions, teaching product functionality, and troubleshooting technical issues via phone and email. Collaborate with cross-functional teams to resolve complex tickets, become product-certified, and support onboarding, data migrations, and ongoing account management to ensure a world-class customer experience. The role requires strong communication, organizational skills, and a proactive, empathetic approach in a hybrid NYC office environment with regular weekday hours.
Required Qualifications
- Authorized to work in the United States; Everlaw does not sponsor visas at this time.
Desired Qualifications
- Experience in customer support
- Experience using CRM tools such as Zendesk and Salesforce
- Ediscovery knowledge is a plus
- Strong verbal and written communication skills
- Organization and process-driven mindset
- Ability to work in a fast-paced environment
- Collaboration across Product and Engineering teams
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