CUSTOMER SUPPORT SPECIALIST I (DHS)
$48,771–$53,059 year
On-sitePawtucket, Rhode Island, United States
Pawtucket, Rhode Island, United StatesOn-siteFull Time$48,771–$53,059 yearLarge
Full TimeLarge
Job Summary
Answer the telephone and operate the central DHS telephone control console as the initial point of contact for customers. Greet callers, determine their needs, and forward or transfer calls as required. Provide information regarding benefits programs and services for Rhode Islanders at the initial point of entry. Perform routine clerical tasks, maintain leaflet racks, disseminate printed literature, and record work activities. Serve as receptionist for DHS by referring customers to appropriate agency contact persons. Works under general supervision with latitude for independent judgement.
Required Qualifications
- A working knowledge of government services and programs
- A working knowledge of telephone switchboard or control console operation
- The ability to follow written and oral instructions
- The ability to communicate clearly and positively with coworkers and the public
- The ability to type utilizing word processing equipment with reasonable speed and accuracy
- The ability to establish and maintain effective working relationships with supervisors, staff and the public
- Graduation from a senior high school, including or supplemented by clerical/technical courses
- Employment in a customer service position responsible for providing information to the public and operation of a telephone console, switchboard, or similar device
- A combination of education and experience that is substantially equivalent to the above education and experience
- Employment eligibility validated through E-Verify
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