Customer Support Specialist- Furniture Connection

Greet and assist customers in person and by phone, answering questions, taking messages, and directing calls appropriately. Work with sales associates to enter orders accurately, review details with customers to confirm product and delivery information, and resolve concerns with patience. Process cash, checks, and credit cards while counting drawers and reconciling daily closing activities. Enter invoice changes, assist with financing applications and documentation, and complete merchandise transfer paperwork. Submit service requests, file organized records, and communicate updates to delivery teams and other employees to prevent communication gaps. Maintain accurate customer records and support daily administrative needs of the office and store.