Customer Support Specialist French Speaker
On-siteGenève, Geneva, Switzerland
Job Summary
Assist customers via phone, email, and chat in French, handling inquiries with professionalism and empathy. Resolve issues and guide users with provided solutions while working with internal teams to ensure a smooth customer experience. This full-time on-site role in Lisbon requires C2 French and B2 English, with a Monday-to-Saturday schedule from 08:00 AM to 06:00 PM (Portuguese time) including bank holidays. Days off include Sunday plus one rotational day per week. The position includes a relocation package with flight reimbursement, shared apartment accommodation, meal allowances, transport support, and health insurance. Join our growing team to deliver high-quality service in an international environment.
Required Qualifications
- French: C2
- English: B2
- Must be able to assist customers via phone, email, and chat in French
- Must be able to handle inquiries with professionalism and empathy
- Must be able to resolve issues and guide users with provided solutions
- Must be able to work with internal teams to ensure a smooth customer experience
- Must be available Monday to Saturday (including bank holidays)
- Must be available 08:00 AM to 06:00 PM (Portuguese time)
- Must be available for Sunday + 1 rotational day per week
- Must be willing to relocate to Lisbon
- Must be able to work on-site in Lisbon
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.