Customer Support Specialist (French Speaker)
RemoteSpain or Athens, Attica, Greece
Spain or Athens, Attica, GreeceRemoteFull TimeSmall
Full TimeSmall
Job Summary
Handle inbound customer interactions via phone, email, and chat in French regarding product usage, orders, deliveries, returns, and account support. Ensure a high-quality customer experience by accurately documenting interactions in internal systems and meeting defined quality, productivity, and customer satisfaction KPIs. Escalate complex cases when needed and follow resolution procedures while collaborating with internal teams to ensure smooth service delivery. This role supports the company's multicultural service delivery in Athens, Greece, offering a sunny climate and Mediterranean lifestyle.
Required Qualifications
- Native or near-native French (C1/C2)
- Good command of English (B2 or higher)
- Strong communication and problem-solving skills
- Customer-focused attitude with attention to detail
- Ability to work in a fast-paced, multicultural environment
- Basic computer literacy and comfort with CRM tools
Desired Qualifications
- Previous customer support experience
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