CUSTOMER SUPPORT SPECIALIST
$41,600–$41,600 year
Remote · United States
United StatesRemoteFull Time$41,600–$41,600 yearMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Deliver exceptional customer support via email, chat, and phone; own customer issues end-to-end — diagnose, resolve, and escalate when needed; recreate and troubleshoot customer scenarios in test environments; provide tailored solutions to get customers back on track quickly; meet performance goals around productivity, satisfaction, and reliability; bonus: SaaS or tech startup experience; comfortable with flexible scheduling including occasional nights/weekends.
Required Qualifications
- Customer-first attitude with strong written and verbal communication
- Technical aptitude to guide users of all skill levels
- Resourceful problem-solver who thrives without a documented playbook
- Proven track record in customer or technical support
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