Customer Support Specialist
On-siteOverland Park, Kansas, United States
Job Summary
Become an expert on Flight Schedule Pro solutions and solve user problems by investigating bugs, documenting issues, and prioritizing development efforts. Provide customer support via phone, email, and the support ticket queue while communicating new release features to improve customer efficiency. Contribute to documentation and training materials, then provide feedback to managers and the production team for product design and feature launches. Offer input for overall support process improvements and share customer insights essential to driving the product forward. This full-time role in Overland Park, Kansas, offers a hybrid or remote schedule with generous health benefits and 401k matching.
Required Qualifications
- 1-3 years of work experience in customer support
- Positive attitude, ability to learn and adapt
- Comfortable setting up and using software applications for enterprises or small businesses and able to learn new technology quickly
- Detail-oriented, extremely well organized, able to juggle many tasks under pressure
- Able to prioritize tasks quickly, solve problems, and involve additional resources as needed
- Ability to work in a fast-paced, entrepreneurial, results-oriented culture
- Creative thinker with the ability to troubleshoot issues quickly and effectively
- Superb phone presence and exceptional written / email communication skills
- You must be legally authorized to work in the US
- Visa sponsorship is not currently available for this position
Desired Qualifications
- Pilot or aviation experience
- Knowledge of accounting software & processes like QuickBooks Online
- Able to spike a volleyball, do a bicycle, or rip a slap shot (or at least tried once)
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