Customer Support Specialist

Customer Support Specialist provides frontline assistance to Bank customers across phone, internet, and other channels, identifying solutions, processing stop payments and transfers, providing guidance on Online Banking, and escalating complex issues with supervision as needed. The role emphasizes professional demeanor, telephone etiquette, clear communication, accuracy in handling transactions, adherence to bank policies and regulations, and delivering timely, quality service while maintaining confidentiality. The position requires adaptability, punctuality, customer service excellence, teamwork, and a commitment to continuous knowledge of banking products and services. This is a part of a team delivering support across multiple platforms and aiming to resolve routine inquiries independently with supervisor support for more complex problems.