Customer Support Specialist
On-site · Columbia, Missouri, United States
Job Summary
The Customer Support Specialist at EquipmentShare focuses on providing exceptional service and support to both internal and external customers in a multi-channel environment. Key responsibilities include managing customer inquiries via telephone, chat, and email, establishing professional relationships, and maintaining knowledge of products and processes. Candidates should possess a high school diploma and at least one year of customer service experience. Important skills include strong communication, organizational abilities, the capacity to handle difficult conversations, and proficiency with G-Suite applications. A passion for helping others and a professional demeanor is essential.
Required Qualifications
- At least one year experience in a customer service role, preferably in a contact center or multi-channel communication environment
- Ability to communicate effectively in English and in written or verbal form, using correct grammar, punctuation, spelling, and sentence structure
- Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive
Desired Qualifications
- College degree
Additional Requirements
- EquipmentShare is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status
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